Director, Capacity Planning & Workforce Management OPS & Analytics (Support & Services)

Company: Klaviyo Inc.
Location: Boston
Posted on: May 18, 2024

Job Description:

We're looking for ambitious, remarkable people to help us solve hard problems as we help more than 146,000+ businesses grow. We believe every great idea is worth pursuing, and every business deserves the right to scale on their own terms.

• You'll dochallenging work that's impactful. We believe in work that drives impact, projects that push us to be better, and goals that get us to the next level.
• You'll work withremarkable peers. We believe that remarkable people want to work on winning teams and together they inspire and push each other to be the best versions of themselves.
• You'll work ona mission and products that inspire you. Our mission is to empower creators to own their destiny. Everything we do, build, and create is in pursuit of that idea.Stay in the know with the Klaviyo Careers BlogBehind the scenes of Klaviyo AIWe're rolling out new AI tools nearly every day. Learn the intricacies behind their development from the people who built them.Love all things data science? Check out the monthly podcast to learn and grow your data science skills with our talented data science team.From the help you need to get where you're going to the opportunity you're looking for to learn something new, our global benefits are focused on total wellbeing. Equity and 401k Unlimited PTO and mental health days Parental leave and sabbatical Commuting and wellness reimbursements Healthcare, vision, dental, and life insurance Our seven company values serve as our guiding principles as Klaviyos. They're our foundation and the pillars that our culture, product, and company are built upon.Klaviyos start with the customer and work backward. We work hard to earn and keep each customer's trust through products and experiences that improve their lives and speed their path to success.Klaviyos are inventors and entrepreneurs, and together we create the best solutions for customers. Experimentation, failure, fast-iteration, and big wins are all valued equally in our culture of problem-solving.Klaviyos are what we create together. We are humble, transparent, and on a lifelong journey to be better humans, together. We express strong opinions with kindness and proactively seek feedback. We listen, we share, we encourage, we trust.Klaviyos believe that everyone deserves a fair shot at success and we create products and programs to support that notion. We treat people both inside and outside of Klaviyo with equity, respect, honesty, and kindness and we hire for diversity, for opinions and experiences different than our own.Klaviyos have insatiable curiosity, a constant desire to learn and to "figure things out." We're high-slope and have a relentless curiosity that allows us to uncover and solve the world's hardest problems.Klaviyos deliver work that is deemed "remarkable" by our peers, our customers, and the market. We start by focusing on quality of work, then learn how to do it faster, frugally, and more efficiently.Klaviyos bias towards action and get sh*t done. We're willing to do any job and we take pride in our work and accountability for our results. We build our reputation by making sure every action we take is consistent with our values."We have a mentality internally that we are 1% done. It means that
  the best things we're going to accomplish are still in front of us." of Klaviyos are engaged in at least one Klaviyo resource group (KRG) 15,025 the number of books and magazines purchased last year through our free book benefit 146k+ Customers globally Thinking and building globallyWith over 146,000+ customers across the globe, our teams are distributed around regional hubs where we come together to collaborate and build.Boston, USALondon, UKSydney, AU What does "Klaviyo" mean anyway? Learn more about our name, our leaders, and our company. We're building a unified data and marketing automation platform. "We have really, really interesting problems that we are trying to solve at scale and all of that with a team you can be guaranteed to learn from and have a little bit of fun while doing this amazing work." Read the latest posts from our Klaviyo engineering and design blogs.Our engineering team shares how Segments AI works and reflects on how to validate creative, non-deterministic outputs.How I learned to stop worrying and love reporting standardizationOur engineering team shares how they eliminated data discrepancies and built customer trust.Learn how how engineering team improved onboarding and increased customer revenue. Looking for early career or internship info? Whether you're an aspiring software engineer, want to sharpen your copywriting skills, or are interested in product design, Klaviyo's Early Careers programs are a great place for you to start your career.We offer full-time roles for new graduates, co-ops for students seeking hands-on experience during college, and paid summer internships for undergraduates and MBAs.Our commitment to diversity and equal employment opportunityEquity is a core Klaviyo value, and we are committed to diversity and to a policy of equal employment opportunity and non-discrimination for all employees and applicants. We want to hire the best available person for every job and make employment decisions based on merit. We prohibit discrimination, harassment, or retaliation of or against job applicants, contractors, interns, volunteers, or employees by another Klaviyo, supervisor, vendor, customer, or any third party on the basis of actual or perceived race, color, ancestry, national origin, physical disability, mental disability, creed, age, sex, sexual orientation, transgender status, gender, pregnancy or pregnancy-related conditions, gender identity, gender expression, veteran or uniformed services status, personal health information, or any other category protected by applicable law, and are dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, Klaviyo activities, access to facilities and programs, and general treatment during employment.
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