Guest Experience Attendant
Company: Marriott International, Inc
Location: Cambridge
Posted on: May 9, 2024
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Job Description:
Additional Information Bartending/Serving experience wanted
Job Number 24062836
Job Category Food and Beverage & Culinary
Location Boston Marriott Cambridge, 50 Broadway, Cambridge,
Massachusetts, United States
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY - Greet and seat guests. Monitor club for seating
availability, service, safety and well-being of guests. Serve food
and alcoholic beverages to guests and strive to build a memorable
experience. Look at new beverage trends, local offerings and
guests' evolving needs. Answer questions about menu selection.
Communicate with kitchen on orders and product availability. Record
transactions in Micros system at the time of order. Maintain
cleanliness and condition of bar, bar unit, tables, and other
tools. Prepare and serve beverages at guests' request. Stock ice,
glassware, and supplies. Anticipate and communicate replenishment
needs promptly. Wash dishes and serving utensils as needed.
Complete opening and closing duties. Requisition all necessary
supplies, transporting supplies from storeroom to bar set-up area
as required. Secure liquors, beers, wines, coolers, cabinets, and
storage areas. Document pertinent information in department
logbook. Complete designated cashier reports and resolve
discrepancies. Follow property control audit standards. - Report
accidents, injuries, and unsafe work conditions to manager. Follow
all company policies and procedures, verify uniform and personal
appearance are clean and professional, maintain confidentiality of
proprietary information, and protect company assets. Welcome and
acknowledge all guests according to company standards, anticipate
and address guests' service needs, assist individuals with
disabilities, and thank guests with genuine appreciation. Speak
with others using clear and professional language, prepare and
review written documents accurately and completely, and answer
telephones using appropriate etiquette. Develop and maintain
positive working relationships with others, and support team to
reach common goals. Comply with quality assurance expectations and
standards. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 25 pounds without assistance; and
stand, sit, or walk for an extended period of time or for an entire
work shift. Perform other reasonable job duties as requested by
Supervisors. - PREFERRED QUALIFICATION Education: High school
diploma or G.E.D. equivalent. Related Work Experience: No related
work experience. Supervisory Experience: No supervisory experience.
License or Certification: None - - -Marriott International is an
equal opportunity employer. -We believe in hiring a diverse
workforce and sustaining an inclusive, people-first culture. -We
are committed to non-discrimination on -any -protected -basis, such
as disability and veteran status, or any other basis covered under
applicable law.
Marriott Hotels strive to elevate the art of hospitality,
innovating at every opportunity while keeping the comfort of the
oh-so-familiar all around the globe. As a host with Marriott
Hotels, you will help keep the promise of "Wonderful Hospitality.
Always." by delivering thoughtful, heartfelt, forward-thinking
service that upholds and builds upon this living legacy. With the
name that's synonymous with hospitality the world over, we are
proud to welcome you to explore a career with Marriott Hotels. In
joining Marriott Hotels, you join a portfolio of brands with
Marriott International. Be where you can do your best work, begin
your purpose, belong to an amazing global team, and become the best
version of you. - JW Marriott -is part of Marriott International's
luxury portfolio and consists of more than 100 beautiful properties
in gateway cities and distinctive resort locations around the
world. JW believes our associates come first. Because if you're
happy, our guests will be happy. JW Marriott associates are
confident, innovative, genuine, intuitive, and carry on the legacy
of the brand's namesake and company founder, J.Willard Marriott.
Our hotels offer a work experience unlike any other, where you'll
be part of a community and enjoy true camaraderie with a diverse
group of co-workers. JW creates opportunities for training,
development, recognition and most importantly, a place where you
can pursue your passions in a luxury environment with a focus on
holistic well-being. Treating guests exceptionally starts with the
way we take care of our associates. That's The JW Treatment---. In
joining JW Marriott, you join a portfolio of brands with Marriott
International. Be where you can do your best work,--- begin -your
purpose, -belong -to an amazing global--- -team, and -become -the
best version of you.
Keywords: Marriott International, Inc, Malden , Guest Experience Attendant, Other , Cambridge, Massachusetts
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