Residential Installation Technician
Company: ADT Security Services
Location: Malden
Posted on: February 17, 2021
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Job Description:
Company Overview:At ADT, we?ve been in the business of helping
save lives for more than 145 years. As the number one smart home
security provider serving residential and business customers, our
people are our most important asset. Headquartered in Boca Raton,
FL and at more than 200 locations across North America, our
employees help empower our customers to live more secure and
confident lives. Join our team and help us protect what matters
most. For more information, visit www.adt.com or follow us on
Twitter, LinkedIn, Facebook and Instagram.Position
Summary:Responsible for providing excellent customer service and
driving customer loyalty, quality and overall satisfaction by
servicing, programming, configuring, dismantling, reconstructing,
converting, and trouble-shooting existing security and site
automation solutions including, but not limited to, fire and carbon
monoxide detection, networking, hosted video solutions, and access
control. Minimum Job Requirements:* High school diploma or
equivalent. * Current valid State Driver?s License. *
Certifications and licensing where required, as specified by local
Management. * Completes pre-requisite and ongoing safety
requirements and courses, driver care requirements, technical
standards, and any other applicable training. * Follows safety
standards and reports safety concerns in a timely manner. *
Collects all required payments, balances, and signatures and
processes monies received from customers in accurate and timely
manner. * Other job duties as assigned.Knowledge/Skills/Abilities:*
Ability to understand and apply codes, rules, standards and
requirements to meet specifications. * Ability to work under
general supervision and independently at multiple customer sites on
a daily basis and interpret and design system layout to meet the
customer needs. * Demonstrates mechanical and technical aptitude
according to job level. * Ability to interpret location maps, blue
prints and schematic drawings. * Ability to operate hand and power
tools. * Ability to operate a company vehicle in a safe manner and
responsibility for company issued assets (i.e., inventory, etc.). *
Basic mathematical aptitude to perform routine calculations. *
Basic knowledge of mobile technology and data devices for
communication. * Communication skills including verbal and written
skills. * Ability to meet minimum company performance standards for
productivity, quality, and safety & security enhancements. *
Ability to logically solve basic to moderately difficult problems
with effective solutions and demonstrates troubleshooting
techniques. * Ability to provide outstanding customer service and
establish relationships with customers by gaining their trust.
Ability to relate well to all types of customers, builds
appropriate rapport, and demonstrates diplomacy and tact. * Ability
to diffuse high tension situations while maintaining
professionalism at all times. * Some technical school training
highly preferred. * Prior experience with providing services to
electrical systems highly preferred.Physical Demands:* Ability to
climb and descend a ladder up to 20 feet. * Ability to climb
stairs. * Ability to operate a mechanical lift system and ascend up
to 40 feet. * Ability to lift and move up to 50 pounds.Work
Environment:* Ability to work in confined spaces and construction
environments.ADT LLC is an Equal Employment Opportunity (EEO)
employer. We are committed to having a diverse and inclusive
workforce and do our best to foster a culture and environment where
every employee feels valued. Our goal is to serve our customers and
help save lives. We can achieve this goal when we have the best
talent working in an environment where employees feel included and
recognized. Visit us online at jobs.adt.com to learn more.
Keywords: ADT Security Services, Malden , Residential Installation Technician, Engineering , Malden, Massachusetts
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