Parts and Service Technical Advisor - Boston, MA
Company: Stellantis
Location: Boston
Posted on: January 1, 2026
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Job Description:
The Service and Parts Technical Advisor acts as a direct liaison
between Stellantis and a concentration of Chrysler, Jeep, Dodge,
Ram, Alfa Romeo, and FIAT dealerships within one of our regional
business centers. The Technical Advisor's responsibility is to
provide technical assistance and fixed operations consultation to
our Dealer Service Personnel, Fleet and Commercial Customers. The
Technical Advisor will motivate and lead Dealer Service personnel
to a higher level of service and parts performance consistent with
corporate and industry direction. They will assist with resolutions
on current unresolved issues in support of dealer's efforts to
maximize their competitiveness in the marketplace while improving
customer retention and loyalty. Key job responsibilities include
but are not limited to: Provide phone and in-dealership technical
assistance Troubleshoot and solve final repair attempt situations
Represent Stellantis as subject matter expert (litigation/buybacks)
CAIR updates needed for each involvement Manage dealership
technical training requirements Provide support for C.A.G. /
Engineering / proving grounds requests Recall and Rapid Response
(RRT) follow up and reduction Act as quality feedback liaison
Provide dealership consultation on the following: Repair Service
Agreements and facilities inspections Tools/equipment/facility
Customer experience and improved Fixed First Visit Repair shop
process improvements and proactive business planning with a focus
on the customer Our Benefits - Designed with You in Mind
Comprehensive Health & Well-being Coverage From your very first
day, you’ll have access to medical, dental, vision, and
prescription drug coverage - ensuring you and your family stay
healthy and protected. Generous Paid Time Off We believe in
work-life balance. That’s why we offer: 17 paid holidays, including
shut-down from December 24 th through New Years Day every year.
Vacation, float & wellbeing days, sick time and fully paid parental
leave when your family needs you most. Competitive Retirement
Savings Plans We help you plan for the future with: An employer
match on contributions to your 401k, Roth, and Catch-Up plans An
employer contribution, even if you don’t contribute Income
Protection & Insurance Options Benefit from included and optional
disability, life, and other insurance programs - because your peace
of mind matters. Company Vehicle Lease Program Eligible employees
and their immediate families can enjoy company vehicle lease
options with included insurance, maintenance, and unlimited
mileage. Plus, take advantage of exclusive discounts on Stellantis
products. Family Building Benefit We proudly support all paths to
parenthood- including fertility and infertility treatments,
adoption services, and gestational surrogacy. Support for Your
Growth and Giving Back We believe in investing in your future and
your passions: Tuition reimbursement Student loan refinancing
programs 18 paid volunteer hours each year to make a difference in
your community And so much more! When you join us, you’re not just
building a career - you’re joining a company that supports you,
inside and outside of work.
Keywords: Stellantis, Malden , Parts and Service Technical Advisor - Boston, MA, Engineering , Boston, Massachusetts
