Company: Planet Fitness
Posted on: August 1, 2022
Job SummaryThe Club Manager will be responsible for the
oversight of gym operations to ensure an exceptional "Judgement
Free" member experience as well as a financially successful club.
The Club Manager will be accountable for leading a team of
employees in a positive, motivating manner with continuous
assistance in employee training and development.
Essential Duties and Responsibilities
Recruit, hire, train and develop a high performing staff consisting
of Assistant Managers, Member Service Representatives, Trainers and
Create and maintain a welcoming atmosphere for all members,
prospective members and guests and ensure staff follows superior
customer service guidelines.
Schedule staff and ensure all shifts are covered.
Lead by example and maintain consistent accountability for direct
reports by training and coaching, ensuring adherence to PF's values
Administration and processing of all weekly/bi-weekly employee
Resolve employee issues or concerns.
Manage disciplinary/termination activities.
Involved in all front desk related activities including:
Answer phones in a friendly manner and assist callers with a
variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate all member requests, issues and questions.
Ensure prompt opening/closing of gym. -
Oversee cleanliness and maintenance of facility including taking
responsibility for largest section of cleaning daily.
Ensure safety of employees, members and club property.
Determine and communicate equipment repair in a timely manner.
Manage marketing efforts by ensuring that staff is aware and
trained on all marketing promotions. -
Authorize expenditures and refunds. Make daily bank deposits.
Prepare all HR related forms and send to Corporate Payroll
Track statistics and reports (weekly, monthly, annually).
Backup support for any employee who is absent.
Superior customer service skills, preferably in the fitness
Prior Management Experience (Healthclub/gym preferred) or as an
Assistant Manager with Planet Fitness
Exceptional leadership, diplomacy and listening skills.
Basic computer proficiency (Microsoft Suite).
Hard working, enthusiastic and energetic!
Strong problem resolution skills.
Current CPR Certification required.
High school diploma/GED equivalent required.
Must be 18 years of age or older.
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
45 hour minimum work week
Must be able to occasionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.
Employees at a franchise location are employed by the Franchisee
and are not employees of PFHQ (the Franchisor). PFHQ neither
dictates nor controls labor or employment matters for franchisees
or their employees, and does not retain any reserved authority to
control the terms and conditions of employment for franchisees or
their employees. Each franchisee is responsible for ensuring
compliance with local, state and federal law.
Keywords: Planet Fitness, Malden , Club Manager, Executive , Malden, Massachusetts
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