Hospitality Director

Company: Atria Senior Living
Location: Malden
Posted on: March 10, 2023

Job Description:

Overview
Holiday Retirement is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.
Responsibilities
In the role of Hospitality Director (HD) you are responsible for ensuring a well-maintained community with excellent service to our residents. You have a complete understanding of how important hospitality services are to residents. You direct the dining room and housekeeping teams, set the tone for making mealtimes unique and memorable, and ensure that residents are delighted with their housekeeping services.

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• Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff. -
  
• Provide timely feedback to the team and consistent performance management.
  
• Establish and manage labor and supplies budget and expenses.
  
• Manage schedules in accordance to resident census and budgets, and control overtime within prescribed standards.
  
• Provide high levels of customer service and create a restaurant-style dining atmosphere.
  
• Work closely with Executive Chef and Executive Director to keep residents satisfied with food, service, dining programs, and housekeeping services.
  
• Review the daily menu with residents and staff, coordinating room service delivery where applicable.
  
• Provide quality and compliance leadership. Responsible for supporting building inspections, quality checks of housekeeping, kitchen, and dining room, and ensuring all life/safety rules are followed.
  
• Train team on Company standards, including but not limited to cleanliness, sanitation, appearance (environment and uniforms), service, and satisfaction.
  
• Visually confirm that all tables are set according to Company standards.
  
• Solve issues before they become problems or complaints.
  
• Assists the Director with all aspects of community operations.
  
• - Work diligently toward the completion of special projects, requests, and assignments as appropriate.
  
• - Assist in sales process by conducting inquiry tours and responding to general questions.
  
• - Serve as the community's "manager-on-duty" on a regular basis.
  
• May perform other duties as needed and/or assigned.
  
  Qualifications
  
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  • High School Diploma or General Education Degree (GED) required. Two (2) year Associates Degree preferred.
    
  • Two (2) years of prior work experience in "front of house" supervision and leadership. Experience includes managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management.
    
  • Ability to work in a team setting and to provide strong customer service.
    
  • Strong organization and time management skills.
    
  • Basic computer skills - Microsoft Word, Excel, Outlook.
    
  • Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
    
  • Must possess valid driver's license.
    
  • Must satisfactorily meet and be in compliance with Company's Motor Vehicle Policy standards.
    
  • Must have or be willing to get a COVID-19 vaccine, subject to legal requirements.
    

Keywords: Atria Senior Living, Malden , Hospitality Director, Executive , Malden, Massachusetts