General Manager

Company: Hotel Polaris at US Airforce Academy
Location: Boston
Posted on: May 18, 2025

Job Description:

OverviewAre you ready to help shape the future of travel and hospitality? CoralTree is seeking an exceptional General Manager to join our team at Seaport Hotel - Boston. As the General Manager, you will oversee all aspects of the hotel's operation, from sales and marketing to engineering and human resources. You will lead the property's executive committee, driving operational excellence and setting the tone for an integrated hospitality experience that consistently delivers distinctive and memorable service. We're looking for someone who shares our passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with our communities.Responsibilities

• Drive operating success and profitability of the property, achieving financial goals and expectations as established in the annual business plan.
• Lead the marketing and positioning of the property, providing innovative and creative strategies to effectively differentiate the property from competitors.
• Develop and implement strategic and tactical plans to achieve business objectives, consistently delivering accurate forecasting projections and implementing effective adjustments as required to ensure profit integrity.
• Maintain high levels of customer satisfaction from team members and guests alike, continuously striving to exceed expectations and uphold the standards of CoralTree Hospitality.
• Effectively represent the property in the local community, regionally and nationally, building strong relationships with internal and external partners.
• Ensure that the property is operated safely and securely according to property and company standards by implementing policies and procedures that prioritize the health and well-being of our guests and team members
• Build personal credibility by demonstrating the highest ethical standards, treating others fairly, and inspiring trust with all constituencies, including the ownership group, academy, community, asset management, customers and team members.
• Lead the career development of self and others by attracting and retaining high performing talent, encouraging and supporting career development, and driving continuous learning to ensure the growth and success of the team.
• Manage organizational change productively by driving continuous improvement, building support for and adapting to change, and empowering talented and prepared people to succeed.
• Foster a guest service-focused culture by implementing and maintaining a culture that consistently exceeds expectations, ensuring that guests receive exceptional service and memorable experiences.
• Create strategic alignment between owner/company, property, and individual goals, ensuring that all parties are working towards a common goal and that success is achieved.
• Balance the needs of the ownership group, guests, and team members, considering the needs and interests of each group to ensure a productive and harmonious work environment.
• Possess a thorough understanding of income statements, balance sheets, cash flow, hospitality accounting, and internal control principles to ensure accurate financial reporting and compliance.Qualifications
  • Experienced with at least 10 years of hotel operations.
  • A college degree in Business Administration, Hotel & Restaurant Management, or a related field preferred.
  • A strong leader with a proven track record in a similar position.
  • Organized, personable, and strong in building culture.As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:
    • Group medical, dental, vision, life, and disability benefits
    • Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
    • An employee assistance program
    • Paid time off/sick time
    • Participation in a 401(k) plan with a company match
    • Team member free room night programJoin us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.This position will be posted through 7/15/2025 or until the position is filled.
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Keywords: Hotel Polaris at US Airforce Academy, Malden , General Manager, Executive , Boston, Massachusetts