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Director, Project Management - 2002635

Company: Fidelity Investments
Location: Merrimack, NH
Posted on: February 18, 2020

Job Description:

Acts as a product and process

manager for demand

management and fulfillment

processes and their transition to

next generation platforms,

including Workday and Fieldglass.

Primary Responsibilities:

Independently leads the

global services demand

management process and

ensures Operational Workforce

Planning (OWP) adheres to global

services policies and guardrails.

Ensures business leaders

and finance and human resources

departments are executing

against workforce plans, using

reports to drive accountability.

Oversees the demand

utilization across business units

and functions (Technology,

Operations, Analytics, and Shared

Services) to ensure adherence to

global services workforce

planning policies and guardrails.

Responsible for consistency

in reporting for headcount,

requisitions, and workforce

planning and budgets, for

workforce planning, finance, and

human resources departments.

Manages the overall

engagement with key workforce

planning stakeholders.

Leads the design and

delivery of global services

demand management related

communications, trainings, and

education sessions.

Acts as a change agent to

promote the adoption of

headcount reports.

Works with business units to

implement training and education

sessions for global services

processes and reports.

Acts as the lead relationship

manager for the global services

workforce plan and headcount

demand.

Leads strategy insights for

global services workforce plans

and demand management, using

data analytics and Tableau

visualization.

Performs root-cause analysis

to identify bottlenecks and

implement solutions.

Provides mentorship and

development.

Guides, mentors, and

develops junior program

management team members.

Acts as project manager for

process technology and reporting

deliverables.

Performs end-to-end project

management of global services

workforce demand management

escalation process.

Leads monthly demand

management calls.

Maximizes capacity

utilization through end-to-end

oversight of the lifecycle of a

demand escalation requests.

Builds and maintains related

reporting and metrics for senior

executives.

Synthesizes a broad range of

information into actionable

insights and recommendations to

senior management.

Acts as the end-to-end

process owner for the global

services demand management

process.

Education and Experience:

Bachelors degree (or foreign

education equivalent) in

Computer Science, Engineering,

Information Technology,

Information Systems,

Mathematics, Physics, or a

closely related field and six (6)

years of experience in the job

offered or six (6) years of

experience performing business

analysis and developing business

strategies within a Workforce

planning domain, using HP

Project and Portfolio Management

(PPM) Center (Demand

Management Module).

Or, alternatively, Masters degree

(or foreign education equivalent)

in Computer Science,

Engineering, Information

Technology, Information Systems,

Mathematics, Physics, or a

closely related field and four (4)

years of experience in the job

offered or four (4) years of

experience performing business

analysis and developing business

strategies within a Workforce

planning domain, using HP

Project and Portfolio Management

(PPM) Center (Demand

Management Module).

Skills and Knowledge:

Candidate must also possess:

Demonstrated Expertise

("DE") performing data analytics

and visualization -- performing

issue/trend identification and root

cause analysis for senior

executives and implementing

Workforce planning solutions --

using Tableau; designing and

executing Tableau analytics --

connecting diverse data sources

using data joins and blends,

organizing data using clustering,

groups, static and dynamic sets,

and creating advanced Tableau

calculations, using Nested Level

of Detail (LOD) expressions; and

creating automated dashboards

for senior executive consumption,

using Tableau Data Visualization

Tool.

DE providing workforce

demand management and

fulfillment processes in a global

services environment, using

Workday platform and SAP

Fieldglass Vendor Management

System (Service Procurement

Module); product managing

demand management workflows,

using HP Project and Portfolio

Management (PPM) Center

(Demand Management Module);

and leading a diverse set of

stakeholders in a matrix team

structure, across multiple

business divisions and functions

including finance, human

resources, real estate and project

management office (PMO) in a

financial services industry.

DE performing outsourcing

and global offshore industry

analysis -- business and delivery

model, resource allocation,

establishing workforce mix

(contingent versus regular

resources), destination scoping,

industry trend (driver and

indicator), and competitor/vendor

capability -- within a U.S. and

offshore model.

DE leading change

management -- Workforce plan

adherence and demand

management through scoping

(force-field and RACI analysis and

culture mapping), capacity

management, change

management (negotiation,

communication, and coaching),

and measure change adoption

(implement, monitor, and report

Key Performance Indicators).

For full job details and to apply,

please visit

https://jobs.fidelity.com/ and

search job number: 2002635.

Keywords: Fidelity Investments, Malden , Director, Project Management - 2002635, Finance , Merrimack, NH, Massachusetts

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