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Clinical Lead Medical Assistant - Malden

Company: VillageMD
Location: Malden
Posted on: June 21, 2022

Job Description:

Join Village Medical as a Clinical Lead Medical Assistant in Malden, MA.Clinic address: 215 Beach Street Malden, MAJoin the frontlines of today's healthcare transformation.Why Village Medical?At Village Medical, we are committed to helping patients achieve greater health by delivering the most effective, accessible and efficient healthcare in the world through physician-led, patient-first primary care. We're looking for a Clinical Lead to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we've partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.Could this be you?In this hybrid clinical and administrative role, the Clinical Lead helps facilitate day-to-day clinical operations within the practice, including the direction of patient, staff and provider interactions while maintaining a service-based approach to issue resolution. This leader will partner with Practice Managers within the clinic to promote the highest standards of patient care by appropriately managing patient flow. Additionally, the Clinical Lead provides support, mentoring and training to staff, encouraging and developing their abilities to effectively address triage calls and service recovery while executing clinical duties with a focus on excellent patient experience.How You Can Make a Difference

  • Ensure appropriate onboarding and orientation of new clinical support staff and manage ongoing training and development needs
  • Assess clinical competency of candidates by participating in the recruitment, selection and hiring process for clinical positions in collaboration with the Practice Manager
  • Demonstrate exceptional adherence to infection control measures, point of care test/CLIA waived lab compliance, OSHA for healthcare settings, and safe vaccine storage, handling, and administration
  • Manage clinical staffing assignments with the Practice Manager and work in a patient-facing clinical role as needed
  • Monitor supply, vaccine, and medication levels and order appropriately
  • Ensure medical emergency equipment is maintained and ready when needed
  • Coordinate quarterly medical emergency drills
  • Communicate organizational and clinical changes to staff to in a positive manner and champion support of all change
  • Receive and understand direction on clinical processes and competencies from clinical operations leadership and disseminate updates and new protocols to staff
  • Conduct clinical staff meetings and huddles in collaboration with the Practice Manager with a focus on staff engagement
  • Attend clinical leadership meetings and other relevant meetings as required
  • Proactively develop employee's clinical skills through mentoring and coaching
  • Promote staff education opportunities and assist in coordination of trainings
  • Provide office supervision in the absence of the Practice Manager
  • Assist the provider in delivery of patient care and collaborate with provider to resolve all emergent patient or clinical issues in a timely manner
  • Monitor patient schedule and clinical inboxes to ensure patient needs are addressed in a timely manner
  • Identify consistent gaps and partner with the Practice Manager to address appropriatelySkills For Success
    • High emotional intelligence with the ability to forge meaningful relationships across patients, staff, and physicians
    • A keen sense of personal accountability and a commitment to delivering individual and team results
    • Experience performing under pressure with a sense of urgency, attention to detail, and a commitment to doing what you say you will do
    • Highly relationship oriented and ability to serve complex patient populations
    • A passion for mentoring others and fostering teamwork with a desire to drive outcomes
    • Humility and a low ego; an ability to gain trust through effective communication and doing what you say you will doExperience To Drive Change
      • High School Diploma/Equivalency
      • 3 - 5 years minimum clinical experience in primary care or similar practice setting with proven phlebotomy, CLIA waived testing compliance, and immunization experience required
      • Graduate of an accredited MA program and current certification as an MA or LPN/LVN required
      • Current BLS for Healthcare ProvidersHow You Will ThriveIn addition to competitive salaries, a 401k program with company match, and a valuable health benefits package, Village Medical offers paid parental leave, pre-tax savings on commuter expenses, and generous paid time off. You work in a highly-collaborative, conscientious, forward-thinking environment that welcomes your experience and enables you to make a significant impact from Day 1.Most importantly, you make a difference. You see a clear connection between your daily work on Village Medical products and services and the advancement of innovative solutions and improved quality of healthcare for providers and patients.Our unique Village Medical culture - how inclusion and diversity make the difference:At Village Medical, we see diversity and inclusion as a source of strength in transforming healthcare.---We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system.---Individuals seeking employment at Village Medical are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.---Explore your future with Village Medical today.

Keywords: VillageMD, Malden , Clinical Lead Medical Assistant - Malden, Healthcare , Malden, Massachusetts

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