Medical Interpreter - Haitian Creole

Company: Cambridge Health Alliance
Location: Malden
Posted on: March 11, 2023

Job Description:

Location: Commerce Place Work Days: Primarily Days of the Week and or Weekends. Category: Human and Social Services Job Type: Per Diem On Call
Work Shift: Day / Night
DEPARTMENT DESCRIPTION:CHA is proud to be a national leader in providing culturally competent care to patients from around the world. Our Medical Interpreter and Translation staff are valued as important members of the health care team, offering expertise in over 150 languages. We act as a communications bridge between patients, families and medical staff and inform doctors of relevant cultural issues to help them deliver culturally sensitive patient care. Summary:
The Medical Interpreter provides interpreting services for non-English speaking patients, families and community members, providers and staff at Cambridge Health Alliance. The Interpreter advocates for non-English speaking patients' access to the full range of health care services which are available to English speaking patients and provides intercultural mediation to assist providers in delivering culturally sensitive patient care. A commitment to patient safety, customer satisfaction, efficient and effective use of resources, teamwork, innovation, and performance improvement is required.Responsibilities:
--- Knowledge of medical terminology in English and language of interpreting.
--- Ability to communicate in different registers in English and language of interpreting.
--- Ability to provide consecutive and sight translation services face to face and over the phone in all clinical settings, according to IMIA standards of practice and code of ethics.
--- Ability to provide short written translations into and from target language for use by individual patients/providers (not for publication).
--- Ability to discuss key cultural issues about the culture of interpreting to health care professionals, when appropriate.
--- Ability to discuss issues of the Western biomedical culture and health care delivery system to non-English patients, when appropriate.
--- Ability to advocate for patient in a way that empowers patient in collaboration with hospital staff and the organization's advocacy system (Patient Relations)
--- Ability to interpret for two or more non-English languages frequently spoken at CHA
--- Ability to provide simultaneous interpreting.
--- Provide accurate and complete face to face and telephonic interpreting services following IMIA standards of practice and code of ethics.
--- Identify when intercultural mediation (culture brokering) is needed and provides it in a way that enhances provider/patient therapeutic rapport.
--- Advocate for non-English patients in a way that empowers patient in collaboration with the organization's staff and advocacy system (Patient Relations) and as appropriate to the clinical environment (i.e. medical vs. psychiatric environment)
--- Promote and facilitate patient/customer focus where the patient and the referring clinician's needs come first.
--- Provide inpatient rounds as requested, following the department's rounds protocol.
--- Represent the department at all required meetings in an ethical and professional manner.
--- Provide accurate sight translation services as needed.
--- Provide accurate written translations for use by individual patients/providers (not for publication). Informs providers and staff of customer departments about written translation services.
--- Provide reminder calls to patients and answers patient calls.
--- Communicate effectively with managers, dispatchers, providers, and customer site staff to promote optimal work flow and prevent service delays.
--- Respond diplomatically to and communicates complaints about service in a timely manner to appropriate parties.
--- Initiate and participate in departmental quality improvement.
--- Perform other related duties as assigned or directed.
--- Adhere to all departmental policies.
MINIMUM QUALIFICATIONS:Other information:--- Good communication and behavioral skills.
--- Ability to effectively prioritize responsibilities while under pressure.
--- Documents work in an accurate, complete, and timely manner as requested.
--- Ability to maintain professional boundaries.
--- Ability to operate as a team member.
--- Interpersonal skills necessary to work in patient-centered care.--- Excellent customer service skills
--- Ability to maintain composure under pressure, when managing conflict, or in emotionally charged situations.
--- Ability to work productively and effectively without direct supervision. Ability to adapt quickly to changing service protocols.
Education/Training:
Bachelor degree preferred. High School diploma or GED required.
Graduate of an interpreter educational program required. (minimum 40 hours). College based interpreter programs preferred. This program must include interpreting skills, medical terminology, anatomy and physiology, the role of the interpreter and cross cultural communication. Mental health interpreting certificate desired.
Certifications:
Medical Interpreter Skills Test Certificate from an approved organization.
Other requirements:
Fluency in spoken and written English and the language of interpreting, with preference for native level fluency in the language of interpreting. Professional level medical interpreting and short non publication translation skills required.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.
Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA. Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality. At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.

Keywords: Cambridge Health Alliance, Malden , Medical Interpreter - Haitian Creole, Healthcare , Malden, Massachusetts