Medical Interpreter - Haitian Creole
Company: Cambridge Health Alliance
Location: Malden
Posted on: March 11, 2023
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Job Description:
Location: Commerce Place Work Days: Primarily Days of the Week
and or Weekends. Category: Human and Social Services Job Type: Per
Diem On Call
Work Shift: Day / Night
DEPARTMENT DESCRIPTION:CHA is proud to be a national leader in
providing culturally competent care to patients from around the
world. Our Medical Interpreter and Translation staff are valued as
important members of the health care team, offering expertise in
over 150 languages. We act as a communications bridge between
patients, families and medical staff and inform doctors of relevant
cultural issues to help them deliver culturally sensitive patient
care. Summary:
The Medical Interpreter provides interpreting services for
non-English speaking patients, families and community members,
providers and staff at Cambridge Health Alliance. The Interpreter
advocates for non-English speaking patients' access to the full
range of health care services which are available to English
speaking patients and provides intercultural mediation to assist
providers in delivering culturally sensitive patient care. A
commitment to patient safety, customer satisfaction, efficient and
effective use of resources, teamwork, innovation, and performance
improvement is required.Responsibilities:
--- Knowledge of medical terminology in English and language of
interpreting.
--- Ability to communicate in different registers in English and
language of interpreting.
--- Ability to provide consecutive and sight translation services
face to face and over the phone in all clinical settings, according
to IMIA standards of practice and code of ethics.
--- Ability to provide short written translations into and from
target language for use by individual patients/providers (not for
publication).
--- Ability to discuss key cultural issues about the culture of
interpreting to health care professionals, when appropriate.
--- Ability to discuss issues of the Western biomedical culture and
health care delivery system to non-English patients, when
appropriate.
--- Ability to advocate for patient in a way that empowers patient
in collaboration with hospital staff and the organization's
advocacy system (Patient Relations)
--- Ability to interpret for two or more non-English languages
frequently spoken at CHA
--- Ability to provide simultaneous interpreting.
--- Provide accurate and complete face to face and telephonic
interpreting services following IMIA standards of practice and code
of ethics.
--- Identify when intercultural mediation (culture brokering) is
needed and provides it in a way that enhances provider/patient
therapeutic rapport.
--- Advocate for non-English patients in a way that empowers
patient in collaboration with the organization's staff and advocacy
system (Patient Relations) and as appropriate to the clinical
environment (i.e. medical vs. psychiatric environment)
--- Promote and facilitate patient/customer focus where the patient
and the referring clinician's needs come first.
--- Provide inpatient rounds as requested, following the
department's rounds protocol.
--- Represent the department at all required meetings in an ethical
and professional manner.
--- Provide accurate sight translation services as needed.
--- Provide accurate written translations for use by individual
patients/providers (not for publication). Informs providers and
staff of customer departments about written translation
services.
--- Provide reminder calls to patients and answers patient
calls.
--- Communicate effectively with managers, dispatchers, providers,
and customer site staff to promote optimal work flow and prevent
service delays.
--- Respond diplomatically to and communicates complaints about
service in a timely manner to appropriate parties.
--- Initiate and participate in departmental quality
improvement.
--- Perform other related duties as assigned or directed.
--- Adhere to all departmental policies.
MINIMUM QUALIFICATIONS:Other information:--- Good communication and
behavioral skills.
--- Ability to effectively prioritize responsibilities while under
pressure.
--- Documents work in an accurate, complete, and timely manner as
requested.
--- Ability to maintain professional boundaries.
--- Ability to operate as a team member.
--- Interpersonal skills necessary to work in patient-centered
care.--- Excellent customer service skills
--- Ability to maintain composure under pressure, when managing
conflict, or in emotionally charged situations.
--- Ability to work productively and effectively without direct
supervision. Ability to adapt quickly to changing service
protocols.
Education/Training:
Bachelor degree preferred. High School diploma or GED required.
Graduate of an interpreter educational program required. (minimum
40 hours). College based interpreter programs preferred. This
program must include interpreting skills, medical terminology,
anatomy and physiology, the role of the interpreter and cross
cultural communication. Mental health interpreting certificate
desired.
Certifications:
Medical Interpreter Skills Test Certificate from an approved
organization.
Other requirements:
Fluency in spoken and written English and the language of
interpreting, with preference for native level fluency in the
language of interpreting. Professional level medical interpreting
and short non publication translation skills required.
In keeping with federal, state and local laws, Cambridge Health
Alliance (CHA) policy forbids employees and associates to
discriminate against anyone based on race, religion, color, gender,
age, marital status, national origin, sexual orientation, gender
identity, veteran status, disability or any other characteristic
protected by law. We are committed to establishing and maintaining
a workplace free of discrimination. We are fully committed to equal
employment opportunity. We will not tolerate unlawful
discrimination in the recruitment, hiring, termination, promotion,
salary treatment or any other condition of employment or career
development. Furthermore, we will not tolerate the use of
discriminatory slurs, or other remarks, jokes or conduct, that in
the judgment of CHA, encourage or permit an offensive or hostile
work environment.
Cambridge Health Alliance brings Care to the People - including
your neighbors, friends and family. Our local hospitals and care
centers serve our vibrant, diverse communities, and play an
integral role in improving health. As passionate advocates for the
underserved, we actively partner with our communities to take on
challenging public health issues, and conduct important research to
help reduce barriers to care. We believe that everyone deserves
access to high quality, convenient health care. This is why our
employees believe in where they work and why many build long,
rewarding careers at CHA. Healthcare is changing rapidly. CHA has a
strategic plan that charts a proactive course for our future. It is
built on a vision of equity and excellence for everyone, every
time. It also recognizes that our workforce is our most valuable
asset and prioritizes competitive salaries, benefits and
professional development opportunities for employees. The strategic
plan is changing the way we provide care and improving the health
and experience of our patients; we are looking for smart,
committed, compassionate people who want to be part of making our
vision of better health and equity a reality. At CHA, you can
believe in where you work and go home every day knowing you made a
difference. Join our team and help us bring Care to the People.
Keywords: Cambridge Health Alliance, Malden , Medical Interpreter - Haitian Creole, Healthcare , Malden, Massachusetts
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