Clinical Supv Community Counseling
Company: Melrose Wakefield
Location: Malden
Posted on: September 16, 2023
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Job Description:
We're saving lives, building careers, and reimagining
healthcare. We can't wait to grow alongside you.Job Profile
Summary-----This role focuses on providing administrative and
business support to the organization in order to achieve
operational goals.-- In addition, this role focuses on performing
the following Clinical Administration duties: Long-term strategic
planning, determines strategic issues and opportunities that could
affect practice success, prioritizes and tracks investments across
practices, allocates resources and makes decisions regarding
practice growth, and develops need to accomplish the practice's
vision.---- A management role that supervises employees focusing on
tactical, operational activities within a specified area, with the
majority of time spent overseeing area of responsibility, planning,
prioritizing and/or directing the responsibilities of employees.
Goal achievement is typically accomplished through performance of
direct and/or indirect reports.-- A role that manages experienced
professionals who exercise latitude and independence in
assignments.-- Responsibilities typically include:-- policy and
strategy implementation for short-term results (1 year or less),
problems faced are difficult to moderately complex, and influences
others outside of own job area regarding policies, practices and
procedures.----Job Overview--This position oversees the efficient
day-to-day administrative and operational functions of the clinic
or medical office.-- Supports the planning, organizing, assigning,
and directing of staffing needs. Responsibilities include assigning
work schedules, work assignments, and ensuring adequate staffing
based on patient volumes. Provides managerial leadership and
support to all practice providers and staff to create a cohesive
culture and an environment that fosters innovation and growth
across the organization.----Job Description--Minimum
Qualifications:--1. Associate's degree in Business Management.--2.
Five (5) years of experience in a healthcare health care or human
services environment, including staff training and development, job
coaching and evaluation.------Preferred Qualifications:--1.
Bachelor's degree.--2. Formal training in healthcare
management.----Duties and Responsibilities: The duties and
responsibilities listed below are intended to describe the general
nature of work and are not intended to be an all-inclusive list.--
Other duties and responsibilities may be assigned.----1. Manages
daily practice operations of one or more employed practices to
ensure efficiency, patient flow and patient/employee
satisfaction.--2. Promotes the provision of cost-effective,
high-quality health care services for patients, with emphasis on
patient satisfaction.------3. Responsible for day-to-day personnel
issues including: hiring, conducting formal performance
evaluations, discipline and coaching/mentoring practice
personnel.----4. Prioritizes daily work sequence to anticipate
staffing issues and needs, addressing these promptly.----5.
Establishes systems and processes to make sure assignments are
fair, that rotation to assignments is equitable and consistent with
policy.--6. Ensures comprehensive orientation plan is conducted for
all new employees.----7. Assists in the development and management
of the operating budget for the clinic(s).----8. Maintains
statistical data and may perform or supervise the production of a
variety of reports to measure operational performance.------9.
Ensures efficient processes are being utilized to support
billing.----10. Conducts regular meetings for all practice
providers and staff to discuss new policies and procedures and
provide updates to enhance delivery of care, satisfaction with
service and resolution of problems.----11. Maintains effective
liaison with a variety of staff and management in various
departments and functions, such as patient accounts, I.S., Human
Resources, Purchasing, Maintenance, Patient Accounts, etc. Resolves
a variety of administrative issues.----12. Works collaboratively
with the Central Billing and Finance Departments to fully
understand the practice's AR, denial trends, referral management
and areas of improvement/training needed by staff and
providers.----13. Assists in preparation and implementation of
annual practice budget.----14. Works collaboratively with Physician
Services to ensure practice meets required compliance and clinical
competency thresholds, OSHA regulations, Meaningful Use measures,
AQC and MSSP quality measures.----15. Identifies opportunities to
generate potential referrals for all agency services to meet the
care needs of the patient.--16. Takes an active role in the
implementation of new information systems for the departments and
becomes an expert user.--17. Ensures the efficient processing of
administrative paperwork, such as purchase requisitions, personnel
requisitions, HRP's, expense vouchers, timesheets, etc.----18.
Ensures compliance of clinic with hospital, Joint Commission, OSHA
and other standards.--19. Prepares, disseminates, and periodically
updates standard operating procedure manuals for clerical staff and
clinical fellows.----20. Maintains and fosters collaborative team
relationships with peers, subordinates and colleagues to
effectively contribute to the working group's achievement of goals,
and to help foster a positive work environment.--21. May be
responsible for coordinating the administrative aspects of medical
residency/medical fellow training assignments for those assigned to
the practice to include scheduling, record keeping, selection
processes, etc.--22. Reports Compliance concerns to the CEO or
Chief Compliance Officer when applicable.--23. Implements and
supports a system of performance improvement to ensure effective
and efficient use of resources and smooth patient flow, while
adhering to budget and optimizing physician productivity.--24.
Highlights and assists in implementing corrective action to
eliminate recurring significant variances.--25. Ensures staff
compliance with policies and procedures.--26. Responsible for
managing operations to the monthly budget and monitoring expenses
and revenue.--27. Manages referrals, including the reversal denied
charges.--28. Serves as the primary liaison with billing and
accounting offices.--29. Interacts with faculty and support staff,
patients and families, a wide variety of administrative personnel
in Tufts MC support departments such as Payroll, Purchasing,
etc.--30. Communicates and implements hospital policies and
procedures in the administrative offices.----Physical
Requirements:----1. Frequent sitting, occasional standing or
working, and lifting of 10-15 lbs.--2. May be exposed to dust and
other typical office-like discomforts.--3. Manual dexterity using
fine hand manipulations for computer keyboard operation.--4.
Requires ability to see computer screen and read reports.--5.
Requires ability to hear instructions from physicians and other
clinical or nursing staff.--6. Some exposure to hazardous materials
(blood, etc.).----Skills & Abilities:--1. Computer literacy
required including familiarity with Microsoft Office (Word, Excel,
PowerPoint, Outlook), relational databases (Access), and
comfortable learning new computer applications.--2. Excellent
interpersonal and customer service skills including excellent
interpersonal and telephone skills.----3. High degree of tact is
necessary due to frequent interaction with patients, physicians,
and insurance companies.--4. Strong business skills, including
understanding of health care expenses, billing, revenue, and
reimbursement models and how they affect business plans.------5.
Analytic and quantitative skills are needed to design and produce
financial and clinical reports to make resource-planning
decisions.--6. Excellent organizational skills required with
attention to detail.----7. Knowledge of medical terminology.--8.
Ability to work independently with a minimum of supervision in
routine matters.----9. Excellent organizational skills.--10.
Ability to maintain sensitive and confidential medical
information.--11. Self-motivated.--12. Ability to prioritize work
and be flexible with work assignments.Tufts Medicine is a leading
integrated health system bringing together the best of academic and
community healthcare to deliver exceptional, connected and
accessible care experiences to consumers across Massachusetts.
Comprised of Tufts Medical Center, Lowell General Hospital,
MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford,
Care at Home - an expansive home care network, and large integrated
physician network. Please note that effective October 1, 2021, as a
condition of employment at Tufts Medicine, all employees and new
hires must have received their complete dose of the COVID-19
vaccine, unless they have been granted an exemption. We are an
equal opportunity employer and value diversity and inclusion at
Tufts Medicine. Tufts Medicine does not discriminate on the basis
of race, color, religion, sex, sexual orientation, age, disability,
genetic information, veteran status, national origin, gender
identity and/or expression, marital status or any other
characteristic protected by federal, state or local law. We will
ensure that individuals with disabilities are provided reasonable
accommodation to participate in the job application or interview
process, to perform essential job functions, and to receive other
benefits and privileges of employment. Please contact us to request
accommodation by emailing us at .
Keywords: Melrose Wakefield, Malden , Clinical Supv Community Counseling, Healthcare , Malden, Massachusetts
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