Clinical Scheduling Specialist - Genitourinary Oncology
Company: Dana-Farber Cancer Institute
Location: Boston
Posted on: April 16, 2024
Job Description:
Job ID:38910
Location:450 Brookline Ave,
Boston,
MA 02215
Category:Administration Support/Customer Service
Employment Type:Full time
Work Location:Hybrid: 2-3 days onsite/week
Overview
Located in Boston and the surrounding communities, Dana-Farber
Cancer Institute is a leader in life changing breakthroughs in
cancer research and patient care. We are united in our mission of
conquering cancer, HIV/AIDS and related diseases. We strive to
create an inclusive, diverse, and equitable environment where we
provide compassionate and comprehensive care to patients of all
backgrounds, and design programs to promote public health
particularly among high-risk and underserved populations. We
conduct groundbreaking research that advances treatment, we educate
tomorrow's physician/researchers, and we work with amazing
partners, including other Harvard Medical School-affiliated
hospitals.
Responsibilities
- Under the direction of the clinical practice support management
team, provides appointment scheduling ranging in complexity from
one physician appointment to multiple care provider appointments in
accordance with scheduling guidelines for established patients
- Obtains detailed clinical information by telephone or
electronically.
- May provide basic information regarding the need for insurance
referral(s).
- Provides general disease or program-specific information to
callers/patients within the scope of knowledge and authority.
- Performs independent patient and outside provider call
triaging
- Serves as a liaison between patient/family/provider.
- Resolves issues directly or ensures appropriate management of
call by others.
- Recognizes emergencies and appropriately responds using
standard operating procedures and critical thinking skills.
- May be required to perform other duties as required by the
clinical practice support team.
- May provide general support and coordination for all aspects of
patient care for established patients, including filing, data
entry, telephone support, etc.
- Carries out specific processes in the patient scheduling
systems so that correct special billing and revenue processes
function properly.
- Participates in clinical systems training for new hires and may
teach or participate in the planning of patient services refresher
courses as needed.
- Prepares open and close provider schedules and handles daily
schedule changes.
- Performs past-pending reconciliations.
- Enters data into patient care related databases.
Qualifications
At Dana-Farber Cancer Institute, we work every day to create an
innovative, caring, and inclusive environment where every patient,
family, and staff member feels they belong. As relentless as we are
in our mission to reduce the burden of cancer for all, we are
equally committed to diversifying our faculty and staff. Cancer
knows no boundaries and when it comes to hiring the most dedicated
and diverse professionals, neither do we. If working in this kind
of organization inspires you, we encourage you to apply.MINIMUM JOB
QUALIFICATIONS:
- A Bachelor's Degree in health administration or related field
is strongly preferred,and/or a minimum of 1 year of related health
care and/or customer service experience.KNOWLEDGE, SKILLS, AND
ABILITIES REQUIRED:
- Ability to function as an integral member of a team
- Excellent communication, organizational, time management, and
customer service skills
- Strong attention to detail
- Ability to multi-task and problem solve on the spot
- Excellent phone etiquette
- Demonstrated ability to carry out complex scheduling as
required
- Demonstrated ability to draft reports, correspondence and other
administrative documents pertaining to patient scheduling as
needed
- PC proficiency
- Ability to work productively in a remote environment
- Knowledge of medical terminology preferredDana-Farber Cancer
Institute is an equal opportunity employer and affirms the right of
every qualified applicant to receive consideration for employment
without regard to race, color, religion, sex, gender identity or
expression, national origin, sexual orientation, genetic
information, disability, age, ancestry, military service, protected
veteran status, or other characteristics protected by law.EEOC
Poster
Apply
Job ID:38910
Location:450 Brookline Ave,
Boston,
MA 02215
Category:Administration Support/Customer Service
Employment Type:Full time
Work Location:Hybrid: 2-3 days onsite/week
Keywords: Dana-Farber Cancer Institute, Malden , Clinical Scheduling Specialist - Genitourinary Oncology, Healthcare , Boston, Massachusetts
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