Customer Service Representative
Company: Reily Foods Company
Location: Malden
Posted on: May 15, 2022
Job Description:
Job DescriptionNew England Coffee is one of the largest
independent Coffee Roasters in the Northeast. Located in Malden,
MA, we not only service our community with the best coffee around
but we our coffee can be found in retail store locations around the
country. Job Summary: Our Customer Service Representatives act as a
liaison between the Company and our customer base. This person must
be knowledgeable of our product lines and will be responsible for
entering customer orders, providing status updates and responding
to customer inquiries and issues with a high level of integrity.
The high-volume nature of this position will require a strong sense
of urgency and the ability to make timely decisions with moderate
supervision. Our Customer Service Department works together as a
team to support each other, our sales staff and, most importantly,
our customers.Responsibilities:
- Possesses a complete understanding of the various brand and
item configurations offered by New England Coffee, including
coffee, tea, and other related products
- Manages a high volume of customer calls ensuring a quality,
positive experience by providing friendly, professional
service
- Fosters strong customer relationships by proactively contacting
customers daily to ensure timely execution of order fulfillment,
communicating the status of orders, and developing an in-depth
understanding of our customers' expectations
- Processes all customer orders and invoices timely and
accurately
- Handles shipments, expedited orders and returns with a sense of
urgency
- Responds timely to customer inquiries and resolves issues and
concerns promptly while keeping customer retention a priority
- Proactively reports shortages and out-of-stock items internally
and to customers
- Collaborates and communicates with team members and field sales
representatives on a regular basis to provide exceptional support
to our customers and minimize errors
- Escalates customer issues appropriately to Customer Service
Manager and maintains responsibility for follow-through to ensure
satisfactory resolution
- Follows all safety procedures and actively participates in
safety training and safety system ownership initiatives
- Maintains safe and efficient use of equipment, tools, and
person; reports any injury, accident, or unsafe condition to
supervisor immediately
- Supports and complies with GMP's; understands and follows
emergency action plan
- Supports food safety, quality, and legality
- Ensures the operation is providing food-safe, quality products
which meet or exceed all product specifications and regulatory
requirements
- Other duties as assignedQualifications:
- High School Diploma/GED
- 2-5 years of customer service experience
- Superior customer service and listening skills with the ability
to handle difficult situations with poise and tact
- Proactive with the ability to work independently and in a team
environment
- Professional telephone and email etiquette
- Displays empathy, understanding, and patience with customers
and employees
- Strong computer skills with proficiency in MS Office
Programs
- Electronic Data Interchange (EDI) experience a plus
- Excellent organizational skills with the ability to work in a
fast-paced environment under pressure
- Positive, upbeat and goal drivenReily Foods Company is an equal
opportunity employer, Minorities/Females/Disability/Protected
Veteran/Sexual Orientation/Gender Identity.
Keywords: Reily Foods Company, Malden , Customer Service Representative, Hospitality & Tourism , Malden, Massachusetts
Didn't find what you're looking for? Search again!
Loading more jobs...