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Field Service Coordinator

Company: Wm. B. Reily & Company, Inc
Location: Malden
Posted on: September 21, 2022

Job Description:

At Reily Foods Company we've got a passion for flavor and have been providing iconic foods and beverages that create meals and memories for over 120 years!

Join our Reily Foods Company / New England Coffee team. We're a 5th generation, family owned company with our New England Coffee operation based in Malden, MA. As one of the largest independent coffee roasters in the New England area, you can find our products in grocery, foodservice and online retailers around the country.

LET'S GET ROASTING! The Field Service Coordinator provides superior customer service by receiving incoming calls and dispatching Service Technicians to the appropriate locations; maintaining day-to-day operations for the service team by performing an array of administrative tasks. This position is also the face of the company, greeting visitors and acting as a point of contact for requests and calls.

GRIND THE BEANS. The crucial step to this position's success.

* Greets visitors in a friendly manner and informs employees upon guests arrival.
* Maintains the reception area to ensure a professional appearance.
* Accurately generates work orders +/- 100 per week.
* Reviews all open work orders and dispatches technicians in local areas to ensure customers receive resolution within a reasonable time frame.
* Conducts follow-up calls with customers and schedules return trips with technicians as needed.
* Contacts customers to schedule equipment installations.
* Answers a high volume of calls and emails in a fast-paced work environment
* Maintains, organizes and files work orders, visitor logs and loan agreements.
* Receives hand delivered mail and/or packages and informs employees when packages arrive.
* Follows all safety procedures and participates in safety training. Maintains safe and efficient use of equipment, tools, and person. Reports any injury or accident immediately to supervisory and/or any unsafe condition.
* Supports and complies with GMPs. Understands and follows emergency action plan.
* Other duties as assigned.

BREW THE PERFECT CUP. The minimum requirements below are representative of the education and experience required to perform this job successfully.

* High School Diploma or GED.
* 2+ years of administrative experience in an office environment.
* Dispatching and/or customer service experience, preferred.
* Intermediate IT/Computer Skills: Familiarity with Microsoft Word, Excel, PPT, ability to learn new software and systems with ease.
* Familiarity with Microsoft D365, D365 CRM and AX preferred, but not required.
* High level of organizational skills and attention to detail.
* Ability to work in a team based, collaborative environment.
* Ability to adapt to changing priorities in a fast-paced environment.

SMELL THE AROMA. Benefits include health insurance, 401k, LTD, paid vacation and holidays.

Reily Foods Company is an equal opportunity employer, Minorities/Females/Disability/Protected Veteran/Sexual Orientation/Gender Identity.

Keywords: Wm. B. Reily & Company, Inc, Malden , Field Service Coordinator, IT / Software / Systems , Malden, Massachusetts

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