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Senior Director, Revenue Cycle Access Operations

Company: Cambridge Health Alliance
Location: Malden
Posted on: September 16, 2020

Job Description:

At CHA, we are dedicated to serving our neighborhoods and our employees are at the heart of this compassionate, quality care. We are building a skilled, dynamic workforce to meet patient needs.

Senior Director, Revenue Cycle Access Operations Category: Professional and Management

Location: Commerce Place, Malden, MA

Department: Revenue Cycle Administration

Job Type: Full Time

Job Class: Non-Union

Work Shift: Days

Work Days: M-F

Hours/Week: 40

Date Posted: 08/27/2020

Requisition Number: hrq-102150

Job Details

The Senior Director, Revenue Cycle Access Operations (SD) reports to the Chief Revenue Officer and is responsible for the strategic alignment and direction of the activities and performance of pre-claim revenue cycle access departments associated with all patient encounter activity within the Cambridge Health Alliance (CHA). This position is also responsible for training and education, including curriculum development for CHA employees related to certain Epic and Meditech modules & activities. Responsible for outreach to patients to maintain high levels of patient engagement needed to succeed in participation of alternative payment models integrated into CHA's ACO and Medicaid Waiver responsibilities and requirements.

This position serves in a strategic role in managing certain revenue cycle operations at CHA including program planning, operational, service and budget performance, and the continual evaluation and redesign of systems by which patients gain access to CHA services and providers.

The SD is directly responsible for the development, implementation and overall operation of patient access services providing system wide oversight of services that facilitate patient access to outpatient services; financially securing patient care prior to or at time of care, indigent care or incorrect payer or demographic data and enhanced patient/family satisfaction with access services.

The position will coordinate with executive leadership to ensure that the planning and direction of comprehensive programs for revenue cycle access are aligned with CHA's strategic plan and work to appropriately integrate and facilitate best practices and achieve efficiencies while maintaining quality, compliance and service delivery standards.

As a key leader in the revenue cycle operations, this role collaborates with the leadership of other revenue cycle departments as well as various clinic leaders within the ambulatory care and clinical services department to improve patient access systems, enhance scheduling and registration processes, minimize billing issues, prevent denials, increase cash flow, support compliance and meet all State and Federal Regulatory requirements.

The SD partners with senior leadership of IT, Ambulatory Administration, Human Resources, Marketing, Quality and other institutional departments to coordinate and maintain appropriate strategies and support.

The SD also interfaces with external entities such as State and Federal regulatory agencies, vendors, other health care institutions, patients and families.

Qualifications

Bachelor's Degree required, Graduate Degree in Business Administration, Health Care Administration, management or related discipline preferred

Ten years progressive responsible managerial roles of which 5+ years should be in healthcare/hospital revenue cycle management or related areas

Knowledge of detailed patient access and ambulatory patient interface processes

Knowledge of revenue cycle flow and the interdependence of systems that affect revenue cycle outcomes

Strong leadership, organizational and collaboration skills

Strong ability to speak to and drive operation key metrics

Excellent oral and written cross disciplinary communication skills

Strong experience in evaluating results of programs based on data analysis

Demonstrated ability to communicate well both verbally and in writing to all levels of an organization

Specific knowledge in managing and improving the performance of complex operational systems and revenue cycle functions across multiple platforms

To be able to communicate effectively, both in writing and orally, with all levels in the organization

Systems thinker with demonstrated ability to automate operations and functions to achieve a high level of work output, performance, and efficiency in a decentralized organization

Working Conditions and Physical Environment:

Normal administrative office, travel to other campus/hospitals/clinics required for meetings

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Affiliated with:

Teaching Hospital of

Our Address Cambridge Health Alliance

1493 Cambridge St., Cambridge, MA

617-665-1000

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance (CHA) Retweeted

Pop-up food pantries update. City food pantries will continue through Friday, September 11. 11am - 1pm

CHA PACE has activities and programs for older adults (55+) to keep their minds and bodies healthy. Learn more: https:// buff.ly/2FoWTzW

This use may include analytics, personalization, and ads.

Cambridge Health Alliance (CHA) Retweeted

Please share Revere's September calendar

*Please note we are hosting a produce pop-up TODAY (9/10) 1:00 PM at the municipal parking lot on Central Ave.

*Cambridge Health Alliance food pantry this Saturday, 9/12 at 454 Broadway. 10:30-11:30 AM, free fresh fruit and vegetables

Cambridge Health Alliance (CHA) Retweeted

Cambridge Health Alliance (CHA) Retweeted

Free virtual yoga for the community! CHA yoga is offering 30-60 minute classes midday and in the evening, Monday through Friday using Zoom. Learn more: https:// buff.ly/2Y1cvAv

Cambridge Health Alliance (CHA) Retweeted

Cambridge Health Alliance (CHA) Retweeted

Cambridge Health Alliance (CHA) Retweeted

Cambridge Health Alliance (CHA) Retweeted

CHA is participating in the # Massachusetts Opioid Screening & Awareness Day on Sept. 22. Join a free virtual town hall, where you can learn from experts about opioid use, treatment and local services. Screenings and resources are available at http:// opioidscreening.org

Cambridge Health Alliance (CHA) Retweeted

Social distancing will be practiced & people will be asked to stand six feet apart. Bags of food will be prepared ahead of time. There is a limited amount of food and there may be a wait to receive produce. We appreciate your patience.

CHA hosts virtual SMART Recovery Support Groups. Sessions are held on Thursdays from 6 - 7 p.m. via Zoom. Learn more: https:// buff.ly/2EoZj1v

Join CHA for a virtual Making Strides Against Breast Cancer Walk on October 18! For anyone who wants to help this cause, consider donating to cancer programming at CHA: https:// buff.ly/32oxsXb

In celebration of the virtual Boston Marathon, CHA is hosting a virtual 26.2 CHAllenge where participants complete 26.2 miles, meters, or minutes of the activity of their choice from Sept. 7 - 14. Register here: https:// buff.ly/31h5ZpS

Search for local services in the community! CHA launched a website called CHA Connect where people can search for local social services. Check it out:  http:// cha-connect.org

Cambridge Health Alliance (CHA) Retweeted

Register now for this # CME course, "Treating Couples," livestreaming November 6-7, offered with @ challiance . The course is intended for mental health clinicians and others interested in learning the principles and practices for treating couples. https:// buff.ly/3jK6OPy

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Keywords: Cambridge Health Alliance, Malden , Senior Director, Revenue Cycle Access Operations, Other , Malden, Massachusetts

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