Security Global Operations Center Supervisor Corp

Company: Allied Universal
Location: Malden
Posted on: January 12, 2022

Job Description:

At Allied Universal -, we continue to build an inclusive, Be Phenomenal - culture that encourages, supports, and celebrates a diverse workplace. It fuels our innovation and connects us closer to our customers and the communities in which we serve. Allied Universal offers so much more than just a job. We offer careers. We take great pride in our promote-from-within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions! Start your phenomenal career with Allied Universal - today!
Allied Universal is currently seeking a Full Time Security Global Operations Center Supervisor to help oversee operations at a Corporate Office in Boston, MA

Full Time Openings Mon-Fri 8am-4pm Shifts/ More than 2 Year of Security Experience

Allied Universal is looking to hire a Global Security Operations Center Supervisor. The Global Security Operations Center (GSOC) Supervisor leads the day to day activities of assigned shifts in the client's GSOC. This position is responsible for line-level supervision of up to ten Lead Operators and Operators. The GSOC Supervisor assures that all GSOC positions are staffed with qualified personnel and that all operations are conducted in line with established policy and procedure. This position is under the direction of the Operations Manager.

COVID-19 vaccination is required for this position - the Company will provide accommodations as required by law for disability and religious-based reasons

Essential Job Functions:
Receiving shift pass down information, and conducting shift briefings to provide updates, assignments, training, and uniform compliance
Maintaining situational awareness of natural and man-made events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally
Drafts and sends emergency mass notifications and other crisis communications
Ensuring that field personnel respond to all emergencies: medical, fire, hazardous materials, natural disasters, and accidents
Assisting the Client's security personnel with the development and/or revision of security operation center processes, protocols, and systems
Identifying and routing security for resolution of any nuisance or trouble (physical security) alarms
Provides back-up, support, and on-call function as-needed
Oversees quality control and oversight for all production, support, and staffing functions in conjunction with GSOC Operations Manager
Directly assists in developing and maturing the capabilities of the GSOC including support for operations and the intelligence/analytics areas
Supervise the maintenance and deployment of a GSOC knowledge management dashboard (ex: SharePoint Site or other tool)
Works with Operations Manager to identify process and quality improvements
Represent the GSOC in meetings with client personnel
Triage and manage incidents of workplace violence or other associate misconduct
Developing and executing training for the Operators in all control room functions and conducting training exercises with the field leadership team

The ideal candidate will possess:
College Degree (BA) or equivalent work experience in an operations center or dispatch capacity
At least four years of experience in security
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

Excellent instructional, customer service, written and verbal communication skills
Experience in conducting research/analysis
Ability to multitask in a fast paced, at times stressed work environment
Comfortable with high-tech work environment and constant learning of new tools and innovations
Flexibility to work all shifts, and willingness to assist the team with overtime when needed
Good working knowledge of Microsoft Office suite and Windows OS
Self-motivated, curious, and knowledgeable pertaining to news and current events
Good working knowledge of security systems for access control, CCTV systems, badging systems, alarm monitoring systems
A dependable team player with business maturity, enthusiasm and a positive attitude
The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential job functions.
Allied Universal - provides unparalleled service, systems and solutions to people and businesses within our local communities, and is North America's leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com .

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

Allied Universal - -provides unparalleled service, systems and solutions to people and businesses within our local communities, and is North America's leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: - www.AUS.com .

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. - EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity - Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

Keywords: Allied Universal, Malden , Security Global Operations Center Supervisor Corp, Other , Malden, Massachusetts