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Emergency Communications Specialist

Company: Cataldo Ambulance
Location: Malden
Posted on: May 9, 2022

Job Description:

Position Highlights
Starting salary range is $18-20 hr.
The Emergency Communications Specialist is responsible for the effective communications and call entry for all calls coming into the Communications Center from persons requesting emergent or non-emergent medical service.
This is an exciting opportunity for candidates with a strong customer service background who are looking for a fulfilling career. Emergency Communications Specialists are a lifeline to the person on the other end of the phone and have the opportunity to make a difference in the lives of those who are calling for help.
Cataldo/Atlantic Ambulance Service is currently hiring Full-Time and Part-Time Emergency Communications Specialists in our Malden and Peabody Communications Centers. Applicants with experience will be offered a rate competitive with their years of experience.
Various schedules are available to include 3-4 day work weeks. Day, evening and overnight shifts are required as well as weekends and Holidays.
Key Responsibilities
Work involves receiving and processing all non-emergency and emergency medical calls, rapidly gather relevant information during call screening process, provide pre-arrival instructions to a caller when applicable and dispatch the appropriate level of EMS responders. Additional duties include the scheduling and dispatching of ambulances and chair car for routine and emergent transports. Candidates must have good customer service skills, be capable of working in a fast-paced environment, possess outstanding communication and organizational skills, have the ability to multitask, and proficient in the utilization of computer aided dispatch systems (CAD).

Job Requirements

  • High school diploma or general education degree (GED) preferred.
  • Knowledge of medical terminology preferred but not required
  • Strong communication skills via phone and email is required.
  • Customer service experience in an office environment preferred.
  • Must be able to work in a team setting.
  • Must be detail oriented, punctual, able to multi-task effectively, and work in a fast paced environment.
  • Experience in data entry and general operating knowledge of Microsoft Office preferred.
  • Multi-task data entry 20 to 30 words per minute with active listening during call processing.

    Physical Requirements

    • Must be able to sit for long periods of time

      Training and Certifications:
      Classroom training is three weeks Monday through Friday 8AM – 5PM. Successful applicants will be certified as a 911 Telecommunicator, Emergency Medical Dispatch, C.P.R. and State 911 certification. Upon certification the following four weeks applicants will work on the job with a trainer in both of the communications centers before working independently.
      All training hours are paid and certification fees will be paid for by Cataldo Ambulance. Cataldo Ambulance Service offers career opportunity advancements throughout the company with a minimum one year of commitment within the communications center.
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Keywords: Cataldo Ambulance, Malden , Emergency Communications Specialist, Other , Malden, Massachusetts

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