Full Time zzRetail Optical Assistant
Company: Visionworks
Location: Malden
Posted on: May 9, 2022
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Job Description:
Summary: To act as a liaison between our customers and
professional staff to provide maximum efficiency in accordance with
standard operating procedures. Essential Responsibilities: 1.
Super-Serve and Always Exceed the Customer's Expectations. Customer
satisfaction is the focus of every task performed, by every
associate. 2. Provide Support for the location to facilitate the
Greeting and offering of assistance and information to our
customers through the execution of the SERVE sales process 3.
Computer system maintenance - accurate data entry of relevant
information as well as supporting the efforts of peer assocaites
This will include maintaining the following SDS files and reporting
functions: New order file;Customer Advisal Report, Customer
Reminder report; Open exam orders 4. Ensure the proper maintainance
of patient files in compliance with Visionworks operational
business processes. 5. Ensure proper completion of the patient
information on the Patient History form including the waivers and
required signature in section #2 according to the established
uniform business process 6. Performing opening and close-out
procedures according to the established operational business
process and maintainance of the daily deposit log when needed. 7.
Answer all incoming telephone inquiries using proper phone
greeting/etiquette according to the SERVE sales process 8.
Processing and verification of third party insurance information.
9. Proper handling of all money related transactions 10. If store
applicable, contact customers with timely notification and
renotification of product readiness and established operational
business process 11. Participate in training of all
responsibilities assigned to the Optical Assistant position. 12.
Maintain effective comunications and partnering with the Location
Support Manager 13. Adhere to privacy and confidential and
proprietary company policies and procedures (i.e. HIPAA) 14.
Participate in any/all training and educational activities
necessary to fulfill at least the minimum requirements as specified
within your departmental goals. This is in addition to, the
completion of any activities necessary for the maintenance of
professional affiliations or organizational requirements 15.
Diligently maintain the cleanliness of all equipment, workstations
and the overall facility on a daily basis 16. As required by
changing business needs, complete additional responsibilities as
assigned Education: ---High school diploma or equivalent.
Experience & Background: ---Minimum of 6 months' work experience in
Retail, Sales or Customer Service Language Skills: ---Ability to
read and interpret documents such as safety rules, operating and
maintenance instructions, and procedure manuals ---Ability to write
routine reports and correspondence ---Ability to speak effectively
before groups of customers or associates of the organization
Mathematical Skills: ---Ability to calculate figures and amounts
such as discounts, interest and percentages ---Ability to apply
concepts of basic algebra and geometry Reasoning Ability ---Ability
to apply common sense understanding to carry out instructions
furnished in written, oral, or diagram form ---Ability to deal with
problems involving several concrete variables in standardized
situations Essential Responsibilities related to Physical
Demands/Work Environment: The physical demands described here are
representative of those that must be met by an associate to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform essential functions. While performing the
duties of this job, the associate is required to stand, use hands
and fingers to handle, feel, pick or pinch, and talk or hear most
of the time. The associate is occasionally required to stand, walk,
and reach with hands and arms. The associate must frequently lift
and/or move up to 20 pounds. The noise level in this location is
moderate (use of computers, printers and machines). Activity Amount
of Time None Under 1/3 1/3 to 2/3 Over 2/3 Stand X Walk X Sit X Use
hands to finger, handle, or feel X Reach with Hands and Arms X
Climb or balance X Stoop, kneel, crouch, or crawl X Talk or hear X
---Close vision (clear vision at 20 inches or less) ---Distance
vision (clear vision at 20 feet or more) ---Color vision (ability
to identify and distinguish colors) ---Peripheral vision (ability
to observe an area that can be seen up and down or to the left and
right while eyes are fixed on a given point) ---Depth perception
(three-dimensional vision, ability to judge distances and spatial
relationships) ---Ability to adjust focus (ability to adjust the
eye to bring an object into sharp focus) Essential Responsibilities
related to Behavioral Characteristics: ---Basic computer literacy
---Strong communication skills and the desire to work with the
public ---Possess an outgoing, positive professional personality &
appearance ---Ability to work independently and as part of team
---Ability to interact well with associates ---Ability to perform
multiple tasks simultaneously ---Flexibility to support change
---Ability to work onsite and participate in interactive onsite
meetings on a regular and predictable basis. ---Ability to initiate
immediate interaction, coordination and collaboration with team
members, clients, customers etc. HIPAA & Security Requirements All
Associates must comply with the Health Insurance Portability
Accountability Act of 1996 (HIPAA) as it pertains to disclosures of
protected health information (PHI) as described in the Notice of
Privacy Practices and HIPAA Privacy Policies and Procedures. As a
component of job roles and responsibilities, Associates may have
access to covered information, cardholder data or other
confidential customer information which must be protected at all
times. As a result, Associates must explicitly adhere to all data
security guidelines established within the Company's Privacy &
Security Training Program. Visionworks is an equal opportunity
employer, committed to the hiring, advancement and fair treatment
of individuals without regard to race, color, religion, sex, age,
sexual orientation, gender, national origin, ethnicity, disability
or veteran status, or any other protected status designated by
federal, state or local law.The specific statements shown in each
section of this description are not intended to be all-inclusive.
They represent typical elements and criteria considered necessary
to perform the job successfully. As required by changing business
needs, complete additional essential responsibilities as identified
and assigned. Visionworks is an Equal Opportunity Employer. With
regard to all employment practices, we do not discriminate on the
basis of race, color, age, sex, religion, national origin,
ancestry, creed, sexual orientation, disability, veteran or current
military status, or any other characteristic protected by
applicable federal, state and local law. We strive to employ and
promote only those applicants and employees who are best suited for
open positions and who possess the necessary skills, education and
qualifications for the job. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, gender, sexual orientation, national origin, disability,
age, or veteran status. Other details Job Family Contributor Job
Function Retail Incentive Plan Pay Type Hourly Apply Now
Keywords: Visionworks, Malden , Full Time zzRetail Optical Assistant, Other , Malden, Massachusetts
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