Success Specialist

Company: Acro Service Corp
Location: Malden
Posted on: May 14, 2022

Job Description:

Success Specialist
Location: Malden, MA (hybrid)
Responsibilities
Plan and facilitate M365 communication efforts working with business and technical stakeholders.
Research, curate, and gather information, and produce well-written content such as help guides, tips and tricks, policy and guidelines, text- and video-based instructions, training modules, and news articles.
Create and publish announcements, news posts, and news digest.
Review and edit content and manage approval process before publishing.
Continuously maintain and update content to deliver current and accurate information.
Perform analysis of business process for each agency and employees and create targeted communication for those audiences based on their specific needs.
Provide guidance on best practices for successful communication.
Provide M365 Office hours as needed.
Provide one on one user sessions or group sessions with the users requiring assistance.
Seek and respond to customers' feedback.
Advocate for adoption of M365 tools across the secretariat.
Assist in creation of governance, compliance, data policy, records management, retention, standard operating procedures, etc.
Preferred qualifications
Proven record of excellent writing and communication skills demonstrated in an enterprise setting.
Experience and proficiency with Microsoft 365 collaboration ecosystem for Enterprise and other tools.
Prior experience of creating policy, governance, and standard operating procedures.
Flawless grasp of English language, including idioms and current trends in expressions.
Prior experience of creating and editing video-based tutorials.
Prior experience of end user training to a wide range of users
A bachelor's degree in a related field.

Keywords: Acro Service Corp, Malden , Success Specialist, Other , Malden, Massachusetts