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Direct Care - Shelter

Company: Housing Families Inc.
Location: Malden
Posted on: January 23, 2023

Job Description:

Housing Families Inc. -The Direct Care staff will report to the Residential Supervisor and will ensure the shelter is welcoming and safe for volunteers and families in a manner that is consistent with Housing Families values. Responsibilities

  • Greet residents in a friendly, professional manner.
  • Accept and organize donations, follow up appropriately.
  • Communicate shelter rules to clients and enforce rules.
  • Respond to questions and concerns from residents in a professional manner and refer complaints to the appropriate staff.
  • Report any breach of policy or procedure immediately to your supervisor or the Shelter Director.
  • Check to ensure clients have completed their chores.
  • Attend and participate in staff meetings.
  • Meet weekly with Supervisor and address any job related issues and receive feedback and support.
  • Maintain all public areas (offices, stairs, hallways, etc.) in a clean orderly manner (including outside)
  • Address emergency situations (electrical outages, storms, violence) as necessary.
  • Follow all agency and mandated guidelines related to security, safety and confidentiality.
  • Review all log entries and new memos posted on a daily basis.
  • Log all relevant information in the appropriate format in daily log.
  • Submit accurate timesheets on a timely basis.
  • Greet, assist, and orient volunteers.
  • Perform other related duties as needed or as directed. QUALIFICATIONS / REQUIREMENTS Basic Qualifications
    • Demonstrated timely and consistent work history
    • Strong decision making and interpersonal skills.
    • Ability to walk up and down stairs quickly in an emergency situation
    • Ability to maintain boundaries and confidentiality
    • Ability to communicate effectively in English both verbally and in writing.
    • Ability to follow shelter guidelines on safety, handling emergencies, etc. Eligibility Requirements
      • Must be willing to work in Revere, Malden or Medford locations.
        • Must be able to work flexible schedule including nights and weekends.
        • Must have unrestricted work authorization to work in the United States
        • Must be 18 years or older
        • Must have High school diploma or GED.

Keywords: Housing Families Inc., Malden , Direct Care - Shelter, Other , Malden, Massachusetts

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