Relationship Banker, Acton, MA
Company: Santander Holdings USA Inc
Location: Malden
Posted on: January 27, 2023
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Job Description:
Relationship Banker, Acton, MAActon, United States of
AmericaWHAT YOU WILL BE DOINGUSA Job Family Description: Identifies
and pursues new sales prospects within existing or untapped
markets. Gathers market intelligence, generates leads, and develops
proposals/campaigns to garner new business, ensuring a consistent
flow of new revenues to the company. Uses knowledge of markets,
industries, and clients to determine demand, future trends and
potential projects. Works pre-developed lead lists to generate
business and identify new customer prospects. USA Job Function
Description: Responsible for client relationships, including
attracting and retaining new clients and strengthening current
relationships. Activities include maximizing cross-sales
opportunities through customer profiling with the ultimate goal of
cultivating interest in other business banking products. Provides
support to help clients coordinate solutions, manage accounts,
obtain advice and administer services. Ensures customer questions
and issues are answered correctly and efficiently by documenting
and identifying trends in customer service needs. Resolves and
oversees customer issues surrounding consulting, information, and
software services, solutions and products. Makes presentations to
potential clients and contributes to the achievement of sales
targets. Essential Functions/Responsibilty Statements:Engages
customers in the lobby to assist, educate and train on how to
conduct simple transactions through self-service
technologies.Attends and actively participates in weekly
partnership meetings and joint calls with Branch partners.Increases
profitability by sourcing new customers, prospecting via outbound
calling, receiving referrals from centers-of-influence, lobby
engagement, and via branch partners. Uses Explore process to aquire
and deepen existing relationships.Creates customized solutions for
new and existing clients in order to help them achieve their
financial goalsEnsures customers/clients are connected to the
appropriate partner to help them achieve their financial goals,
ensuring all sales, service and specialized needs are met, and
helping to drive overall revenue growth.Proactively manages risk in
every business, product and service transaction, leveraging
available tools.Qualifications:To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.Education: Bachelor's Degree or
equivalent work experience in Business Management, Finance, or
equivalent field. (Pref)Work Experience: Experience selling
products and/or services in an incentive based environment 3-5
years (Req)Six months of cash handling experience 3-5 years
(Pref)Skills and Abilities: Ability to identify specific knowledge,
skills, and abilities necessary for satisfactory execution of the
position's primary duties & responsibilitiesAbility to build solid
relationships with teammates, business partners and specialists by
fostering teamwork, partnership and collaboration in a virtual or
face-to-face environmentSkilled at and/or aptitude for assessing
customer/client needs, providing applicable
solutions/recommendations, and building customer relationships
based on mutual trust to optimize sales opportunities to new and
existing customers/clientsAbility to service and transition to
appropriate business partners for executionExcellent consultative
skillsClient prospecting and development, customer retention and
needs analysis skillsExcellent verbal communication and influence
skillsAbility to display a credible, trustworthy, and professional
image at all timesExperience conducting consultative conversations
in person and on the phone with proven close rates through a
needs-based sales approachStrong financial and business
acumenDiversity & EEO Statements: At Santander, we value and
respect differences in our workforce and strive to increase the
diversity of our teams. We actively encourage everyone to apply.
Santander is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, genetics, disability, age, veteran status or any
other characteristic protected by law.Working Conditions: Frequent
Minimal physical effort such as sitting, standing and walking.
Occassional moving and lifting equipment and furniture is required
to support onsite and offsite meeting setup and teardown.
Physically capable of lifting up to fifty pounds, able to bend,
kneel, climb ladders. Employer Rights: Employer Rights:This job
description does not list all of the job duties of the job. You may
be asked by your supervisors or managers to perform other duties.
You may be evaluated in part based upon your performance of the
tasks listed in this job description. The employer has the right to
revise this job description at any time. This job description is
not a contract for employment and either you or the employer may
terminate at any time for any reason. English
Primary Location: -Acton, Massachusetts, United States of
America
Other Locations: -Massachusetts-Acton
Organization: -Santander Bank N.A.
Keywords: Santander Holdings USA Inc, Malden , Relationship Banker, Acton, MA, Other , Malden, Massachusetts
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