Territory Service Representative
Company: Novo Building Products
Posted on: January 20, 2023
Novo Building Products is an industry-leading manufacturer and
distributor of mouldings, stair parts, doors, and specialty
building products. Novo Building Products family of companies
includes Ornamental Decorative Millwork, L.J. Smith Stair Systems,
Empire Moulding & Millwork, Southwest Moulding & Millwork, and Novo
Just as our products are used to build something new and inspire
others to make living spaces more beautiful, we endeavor to impact
the people and communities we touch every day positively.
This position is responsible for developing Novo's business with
delegated accounts in a specific market or geography. Main
responsibilities include starting, developing, and enhancing
customer relationships and driving the sales process with positive
sales and margin results that meet or exceed sales objectives.
Additionally, it is important for this position to retain current
business, convert new customers, and identify future opportunities
for continuous market share growth. This is NOT a sales role - the
pay starts around $42,000 year, with bonus potential, monthly car
allowance and mileage. Full benefits from day 1.
--- Meet and exceed sales targets; achieve maximum sales in
assigned territories through pro sales channels.
--- Execute our service model and overall strategies to optimize
the penetration of Novo's products in the specific geography.
--- Strive to drive customer satisfaction and increase combined
overall sales volume and profit margins for the pro sales market
segments. This will be accomplished by maintaining current and
developing new business with existing accounts and new
--- Establish credibility and respect with the pro sales account
and stakeholders by conducting all business consistent with Novo's
Vision, Values, and Strategies.
--- Develop and maintain product and industry expertise in an
assigned specialty area to support departmental efforts and use
ingenuity to develop new sales approaches.
--- Promptly address customer problems/complaints or, when
appropriate, forward promptly to the appropriate person to
manage/resolve the issue.
--- Inform purchasing of large upcoming sales and out-of-stock
--- Provide and report market intelligence on pricing and customer
needs/special requests to Novo.
--- Interact cooperatively with other departments and outside
vendors, customers, and potential customers, demonstrating Novo's
high standards of professionalism and integrity.
--- Proactively partner and collaborate with the Inside Sales
o To grow the assigned sales geography via increased sales volumes
and profit margins.
o To properly cover assigned territories to ensure customer needs
are met. Additionally, use sound judgment to minimize confusion or
duplication of customer calls.
o To attain monthly budgeted sales figures and the projection of
customer sales and gross margins.
o To properly process credits/returns, follow up on the hot sheet
and not fully shipped reports, as well as other automated reports
ensuring the paperwork is complete and that the processes are
adhered to and are accurate.
--- Follow established procedures for placing customer orders,
servicing customers, adhering to pricing guidelines, and
recommending changes when warranted to achieve overall company
--- Assist in training new personnel, demonstrating a high standard
of teamwork, professionalism, and dedication to Novo's goals.
--- Provide expertise and execution of take-offs and quotes of
--- Work closely with the logistics team to ensure optimized truck
runs with 100% fill rates.
--- Assist in collecting overdue receivables.
--- Become active with lumber/building material associations in
---Attend and participate in sales meetings, product and service
training, seminars, and trade shows.
Basic Qualifications (Required)
--- Previous sales experience with successful achievement of
increasing revenue through current customers and developing a new
--- Execution of Confidentiality & Non-Competition Agreement
--- Valid un-restricted (other than for vision correction) driver's
license with a proven good driving record
--- Excellent time management skills, with the flexibility to work
50 hours per five-day work week, travel overnight, schedule travel
to minimize travel time, schedule customer calls in clusters,
schedule territory coverage efficiently, and spend maximum percent
of the time in front of customers.
--- Ability and willingness to utilize technology to enhance job
--- Stellar self-organization skills demonstrated by planning each
day, week, and month, planning each call, keeping sales tools in
mint condition, dressing neatly, maintaining a neat automobile,
presenting a professional image representative of Novo's high
standards, and continually systematically updating customer
--- Conscientiousness in following established administrative
procedures, including maintenance of customer information sheets
and files, timely submission of credit applications for new
accounts, call reports, sales plans, forecasts, customer targeting
forms, monthly market updates, and expense reports.
--- Adherence to all company policies and procedures.
--- Ability to operate effectively within established budgetary
--- Bachelor's degree in the related field is preferred
--- Effective English and Spanish communication skills, both oral
and written, preferred
--- Regular local travel within assigned territory may require
The physical demands described here represent those that an
employee must meet to perform the essential functions of this job
--- While performing the duties of this job, the employee is
regularly required to talk or hear. The employee frequently is
required to stand; walk; use hand to finger, handle or feel; reach
with hands and arms; and lift.
Why Work with Us?
We offer competitive wages, shift premiums, and benefits. Benefits
include a clean work environment, medical, dental, vision, life
insurance, short-term disability, long-term disability, employee
assistance program, Paid Time Off (PTO), and 401k program with
We have a dynamic culture with our team members who are encouraged
to contribute, change, grow, and get rewarded accordingly. If
you're passionate about contributing to a great team, we would love
to hear from you!
Keywords: Novo Building Products, Malden , Territory Service Representative, Sales , Malden, Massachusetts
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