National Sales Manager
Company: Omni Hotels & Resorts
Location: Boston
Posted on: May 2, 2024
Job Description:
Overview
Parker House Hotel
As you pass through the sculpted bronze doors of this luxury Boston
hotel, you will be enveloped by the timeless beauty that has made
the Omni Parker House a landmark since 1855. Experience the perfect
blend of modern amenities and historic charm at America's oldest
continuously-operating hotel.Located on the Freedom Trail, guests
enjoy grand views of historic downtown Boston, distinguished d--cor
and thoughtful amenities that are evident in every striking detail
in each of the 551 luxurious guest rooms. Walk to Beacon Hill,
Faneuil Hall Marketplace, Quincy Market, the Financial District,
shopping and more. Just 2.5 miles (10-15 minutes) from Logan
International Airport. Come join us and our family and create your
own history as an employee of this historic property.
Job Description
To market the Hotel's services locally and nationally; to build
guest relationships and business opportunities for the Hotel by
interacting with current, future, and prospective guests; to
develop a network of guest opportunities for future Hotel business
and to interact with prospective groups and negotiate guest
contracts for Hotels rooms, F&B services, meeting services,
catering services, events, and convention services, in coordination
with Catering, Sales, Conference Services, and Reservation Sales
Departments; to maximize revenues for the Hotel; to maintain
positive interdepartmental communications; and to effectively
control and minimize all marketing expenses while exceeding overall
budgeted revenues and occupancy.
This role is eligible for Omni's Work from Home Program! Omni
Hotels & Resorts values our associate's work/life balance and
supports WFH options for specific sales management and leadership
roles. After 90 days of employment, you will be eligible to earn up
to 2 WFH days and a potential 3rd if you are over 100% of your YTD
goal. - -Please note, this program is at the sole discretion of the
GM/DOSM and has additional guidelines to adhere to.
Responsibilities
- Effectively book groups of 25-300 rooms on peak night, in order
to achieve individual monthly and annual room night, average rate,
and revenue -goals.
- Plan, prioritize, and implement sales strategies and sales
plans, to manage multiple tasks and deadlines, and to work in a
fast-paced environment.
- Achieve established room and food and beverage goals.
- Model teamwork, -assisting other managers in reaching -their
goals and achieving annual team goals.
- Responsible for prospecting all market segments within assigned
geographic territory.
- Achieve sales activity standards (5-10-15) goals as assigned by
Director of Sales and Marketing.
- Prospect from a database of previous groups, and lost
business.
- Maintain up-to-date knowledge of all hotel capabilities and
amenities (front desk/reservations/room service/catering).
- Merchandise function space and attain maximum room rental
wherever appropriate.
- Qualify and respond to all leads with customized and creative
proposals within a timely manner.
- Deliver contracts within 24 hours Follow-up and process group
blocks
- Continuously refine delivery of site inspections and
proposals.
- Achieve brand referral goals (FLIP) as assigned by the Director
of Sales/ DOSM.
- Explain Select Rewards and utilize SR promotions to close
business.
- Utilize Delphi to maintain complete correspondence and current
trace dates, accurate history, and all relevant booking
activity.
- Actively participate in trade organizations, local social and
civic groups. Regularly participate -in industry-related
activities.
- Provide the Director of Sales/DOSM forecast personal monthly
production.
- Consistently abide by all sales office procedures and
systems.
- Maintain high quality guest offerings, in coordination with
Convention Services Department, and contribute to the protection
and cleanliness of the owner's physical assets.
- Maintain active participation in daily business review, in
weekly sales & marketing weekly pipeline meetings, and other
meetings as assigned by the director of sales.
- Promote a high-quality company image by demonstrating
professionalism to both clients and colleagues.
- Develop plans and actions for your assistant that are congruent
to his/her future goals.
- Determine competitive advantages and disadvantages of the hotel
in its marketplace.
- Maintain a strong knowledge of -the hotel's competitive set.
Know the strengths, weaknesses, and threats of each property, and
demonstrate an ability to sell against the competition.
- Maintain excellent relationships with GSOs and Meet Boston
counterparts.
- Other duties as assigned.
Hotel Specific Duties and Functions:
- Perform in a work environment with extensive use of phone and
email communications and extended periods at a desk or
workstation.
- Local and interstate travel is necessary to develop guest
relationships and Hotel brand, including trade shows, client
meetings, and team travel, often at discretion of Sales Manager to
determine best use of hotel resources for developing
business.
- Work schedule is generally weekday business hours, with
approval of hotel management, and with additional evening or
weekend guest relationship-building meetings or activities at
discretion of Sales Manager
- Additional marketing or guest service assignments as directed
by Hotel Management
- Occasional lifting, standing, bending in order to assist guests
or operations team with unexpected changes to setups for events,
meetings, or banquets. Regular walking throughout hotel to interact
with other departments, for meetings and oversight of events, and
for property tours. - -
Qualifications
- Previous hospitality experience is required. Luxury hotel
experience is preferred. -
- 1 year of previous hotel/resort sales experience is preferred,
or minimum of 2 years in a hotel/resort management position.
-
- Proficiency in computer programs including Microsoft Office is
required. Proficiency in Delphi is preferred. -
- Ability to communicate in English clearly and pleasantly with
guests, management and co-workers both in person and by
telephone/email is required. -
- Strong interpersonal and customer service skills are essential.
The ability to address guest needs and concerns in a diplomatic
fashion that leaves guests satisfied is key to success.
- The ability to assess a problem, then recommend and implement
creative and effective solutions is required.
Omni Hotels & Resorts is an equal opportunity employer -
vets/disability. The EEO is the Law poster and its supplement are
available using the following links: -EEOC is the Law Poster -and
the following link is the -OFCCP's Pay Transparency
Nondiscrimination policy statement -
If you are interested in applying for employment with Omni Hotels &
Resorts and need special assistance to apply for a posted position,
please send an email to -applicationassistance@omnihotels.com. Omni
Hotels & Resorts does not discriminate on the basis of any
protected category with respect to the payment of wages.
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Keywords: Omni Hotels & Resorts, Malden , National Sales Manager, Sales , Boston, Massachusetts
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