Residential Counselors - Night (3rd) Shift - full time; Night (3rd) Shift - part time; Evening (2nd)

Company: Community Teamwork Inc
Location: Lowell
Posted on: January 14, 2026

Job Description:

Job Description Job Description Residential Counselors Full-Time (40 hours): Tuesday thru Saturday 3rd shift (12am-8am)* Full-Time (40 hours): Monday thru Friday 4pm-12pm Part-Time (16 hours): Sundays and Mondays 3rd shift (12am-8am)* Part-Time (16 hours): Saturdays and Sundays 4pm-12am *Roles includes a $3.00 per hour shift differential* Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is a private non-profit organization with over 600 employees, and we are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities. At Community Teamwork, our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness. We offer: Starting Hourly Pay range: $20.59 - $21.21 Casual work environment 4 weeks of Paid Time Off Medical, Dental and Vision Insurance Paid Life Insurance Tuition Reimbursement 12 paid holidays Paid sick leave Career advancement and professional development 5% contribution to your 401K retirement account after 6 months of employment, whether you participate on your own or not Great coworkers and a great mission with an outstanding Community Action Agency *Full benefits are available only for the full-time roles This is an opening for an individual to work in our Shelter Staff program. Residential Counselors are responsible for working closely with clients in a congregate emergency residential shelter site, to provide life skills support to individuals who are staying at the shelter. This position also provides oversight of site operations, which include enforcing safety measures, program rules, and expectations using a trauma informed and client centered approach. Other responsibilities include: assisting with screening, intake activities and orientation of new clients into the shelter program; providing guidance and information to clients regarding the daily activity schedule, house rules and policies; overseeing security and safety; completing housekeeping duties; ensuring daily chores are completed; providing emergency crisis management to individuals. Responsibilities: As a Residential Counselor, you will: Ensure the safety of guests and the site Enforce rules and regulations to ensure smooth operation of the site Respond effectively to emergency situations, document appropriately, and communicate according to established guidelines Complete the intake process for new guests Provide support and structure, addressing guest/resident problems or concerns Initiate crisis intervention when necessary Record documentation as required by program guidelines Attend and actively participate in meetings and trainings as requested Monitor security cameras Communicate concerns regarding behaviors, health, and safety to appropriate staff/personnel Monitor entry to the site and manage telephones professionally Maintain the privacy of resident/guest information in accordance with agency policies, procedures, and legal requirements Maintain professional boundaries Complete all shift tasks according to program guidelines Conduct inspections as required by guidelines Stay awake and alert for the entire duration of all of your shifts (especially for night shift roles) Qualifications include: High School Diploma or equivalent required 1 year previous experience working with individuals in need of social services (preferably low income individuals) strongly preferred Excellent customer service, organizational, interpersonal, oral and written communication skills Excellent crisis management skills Proficient computer skills required in basic computer software and data collection Good attention to detail Bilingual skills preferred Equal Opportunity Employer – Vets/Disabled

Keywords: Community Teamwork Inc, Malden , Residential Counselors - Night (3rd) Shift - full time; Night (3rd) Shift - part time; Evening (2nd), Seasonal Jobs , Lowell, Massachusetts